Refund policy

RETURN & REFUND POLICY

ATIROOP — DIVINELY BEAUTIFUL

At ATIROOP, every saree is personally handpicked for its beauty, quality and craftsmanship, and carefully inspected and packed before dispatch.

As our collections are thoughtfully curated and available in limited quantities, we follow a strict No Discretionary Returns & No Voluntary Exchanges Policy, subject to applicable consumer protection laws.

1. Orders & Payment

All orders must be placed through our official website, www.atiroop.com.

We accept prepaid orders only. Cash on Delivery (COD) is not available.

2. No Discretionary Returns or Exchanges

We do not accept voluntary returns, exchanges or refunds for the following reasons when the delivered product is in good condition and matches its advertised description:

  • Change of mind after purchase.

  • Personal dislike of the saree's colour, design, texture or appearance.

  • Change in personal styling preferences.

  • Requests to exchange the saree for another colour, design or product.

  • Minor natural variations inherent in genuine handloom weaving that do not amount to a defect or material difference from the product description.

We do not offer a voluntary exchange service.

These restrictions do not affect any rights or remedies available under applicable consumer protection laws.

3. Genuine Product or Delivery Issues

ATIROOP will review and appropriately address complaints involving:

  • Sarees received damaged, torn or defective.

  • An incorrect product delivered.

  • A product materially different from its advertised description.

  • Missing items or components advertised as included.

  • Non-delivery or delivery delays for which a remedy is required under applicable law.

  • Other circumstances where a return, refund or remedy is required by law.

4. Reporting an Issue — 24 Hours Requested

Please inspect your parcel promptly after delivery.

For faster verification, we request that you report any visible damage, incorrect item or missing component within 24 hours of delivery.

Please contact us at contact@atiroop.com, providing your order number, contact details and a clear explanation of the concern.

We request the following supporting evidence wherever available:

  • A continuous, unedited unboxing video showing the sealed parcel, shipping label, package opening and saree as received.

  • Clear photographs showing the reported issue.

  • Your order number and relevant product details.

Important: The 24-hour reporting period and unboxing video are requested for efficient verification. A late report or absence of an unboxing video will not automatically invalidate a complaint or restrict any statutory consumer rights.

5. Product Condition & Verification

If a concern is reported, please keep the saree unused, unwashed and unaltered, with its original tags and packaging, wherever reasonably possible, until the issue has been reviewed.

ATIROOP may request additional photographs, information or an inspection reasonably necessary to assess the complaint.

Please do not send the saree back without first contacting us for return instructions.

6. Resolution & Refunds

Each genuine complaint will be reviewed based on the product description, order details, available evidence and applicable law.

Where a product or fulfilment issue is verified, ATIROOP will provide an appropriate remedy, including a refund where applicable. Any additional remedy required under consumer protection laws will be honoured.

We do not offer voluntary exchanges for personal preference.

Where a return is required due to a verified defect, incorrect product or other ATIROOP fulfilment error, we will arrange return collection where serviceable or provide instructions for reasonable return-shipping arrangements at ATIROOP's expense.

Approved refunds will be initiated to the original payment method, where possible, after the necessary verification and return process, subject to applicable legal requirements.

The time required for the refund to appear in your account may depend on your bank or payment provider.

7. Handloom Characteristics & Colour Representation

Handwoven sarees naturally carry subtle variations in yarn, weaving, texture and finish. These are characteristics of handcrafted textiles and do not, by themselves, constitute defects.

We make every effort to present saree colours, fabrics and zari details accurately through product photographs and descriptions.

Slight differences may arise due to lighting and individual screen settings. This does not exclude remedies where a product materially differs from its advertised description.

8. Contact & Grievance Redressal

ATIROOP
Operated by Atiroop Lifestyle

Contact Team : Atiroop Operatons

Mobile / WhatsApp: +91 95911 12101
Email: contact@atiroop.com

Business Address:
No. 1238, 11th Main, 12th B Cross, WOC Road, 2nd Stage, Nagapura, Mahalakshmipuram, Bengaluru, Karnataka 560086, India.

Consumer grievances will be acknowledged within 48 hours and redressed within one month of receipt, in accordance with applicable requirements.

9. Consumer Rights

Nothing in this policy limits or excludes rights and remedies available to consumers under applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, as applicable.

ATIROOP — DIVINELY BEAUTIFUL
The House of Heritage & Beauty